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Return & Refund Policy

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  3. Return & Refund Policy

Return & Refund Policy

General Return Policy

At Dawa Sansar, we do not offer refunds after a purchase has been made. However, you may be eligible for a replacement or exchange under specific conditions.

Eligible Returns (Replacement Only, No Refunds)

We will replace items if:

  • The wrong product was delivered
  • The product was damaged upon delivery
  • The medicine received is expired

Conditions for Replacement:

  • Request must be raised within 48 hours of receiving the order.
  • Products must be in their original packaging, unused, and unopened.
  • Proof of issue (images or videos) must be submitted to our support team.

Non-Returnable Items

  • Prescription Medicines (due to safety regulations)
  • Opened or Used Products (including personal care and hygiene items)
  • Temperature-Sensitive Products (such as insulin, vaccines, etc.)
  • Medical Equipment & Devices (unless defective)

How to Request a Replacement?

  • Contact our support team at [customer support email] or call [customer support number].
  • Provide your order details and images showing the issue.
  • After verification, we will arrange for a replacement (not a refund).

Cancellation Policy

You have the right to:

  • Orders can be canceled before shipment by contacting our support team.
  • Once an order is dispatched, it cannot be canceled.

Refund Policy

We do not offer refunds under any circumstances. In case of a valid return request, we only provide a replacement or store credit that can be used for future purchases.